1. Contact Us:
   Email us at support@wsales.online to request a return. Please include your order number and the reason for the return.
   
   
2. Approval & Return Address:
   Our customer service team will confirm if your return is accepted and provide you with the correct return address. (Note: Returns will be canceled after 14 days from the time accepted if no response is received.)
   
   
3. Prepare Your Return:
   Securely pack the product(s) in the original packaging, including all accessories and items that came with it.
   
4. Return Shipping:
   Return shipping costs are the responsibility of the buyer. Please note that you will need to cover the cost of returning the items to us.
   
   
5. Ship the Return:
   Send the package to the return address provided and share the tracking number with our customer service team.
   
   
6. Refund Process:
   Once we receive and inspect your returned item(s), we will process your refund within 5 days using the original payment method

Additional Information

Contact Us:
If you have any questions or need further assistance, please reach out to us via email at support@wsales.online

Certain items cannot be returned due to the nature of the product or our return policy. Please review the following list of non-returnable items:

- Pre-ordered Products:
Items that were pre-ordered and are not yet in stock at the time of your order cannot be returned once shipped.

- Used or Damaged Items:
Products that have been used, show signs of wear, or are no longer in their original condition are not eligible for return.

- Products Damaged on Arrival:
If your product arrives damaged during transit, please contact us immediately with photos of the damage for a replacement or full refund.

If you receive an incorrect item, please follow these steps:

1. Contact Us:
Reach out to our customer service team at support@wsales.online as soon as possible. Please include your order number, a description of the issue, and any relevant photos (such as the incorrect item and its packaging). Providing photos will help us investigate and resolve the issue more efficiently.: We want to resolve the situation as quickly as possible, so please provide accurate information and real data to help us investigate effectively. Working together ensures a smoother process.

2. Refund or Replacement:
Once we verify the issue, we will either issue a full refund or send you the correct product, depending on your preference.

If your package arrives damaged, we will promptly send you a replacement at no additional cost.

Please also provide photos of the damage as evidence to help us investigate the issue with the manufacturer.